Ask Sovi is an AI-powered product assistant built directly into 1099 Professional, available as of August 17, 2026. It answers product how-to questions in real time by searching Sovos product documentation — at no additional cost to 1099 Professional customers.
What Is Ask Sovi?
Ask Sovi is an AI assistant embedded in 1099 Professional. It searches Sovos product documentation and returns sourced answers to your product how-to questions — directly inside the platform, without requiring you to open a separate browser, submit a support case, or wait for a response.
Ask Sovi is part of the broader Sovi AI initiative at Sovos, which is focused on building AI capabilities that reduce friction in compliance workflows. At launch, Ask Sovi is intentionally focused on product guidance: helping you understand how 1099 Professional works and how to complete specific tasks within it.
What Can I Ask Ask Sovi?
Ask Sovi is designed for the practical, workflow-level questions that come up constantly during tax reporting work. If you’d normally search Sovos product documentation to find the answer, Ask Sovi is built to handle it.
Here are examples of questions you can ask today:
- How do I import my 1099s?
- How do I manage MFA?
- How do I verify my vendor’s TIN/Name combination?
- How do I filter transmittal history by payer?
Ask Sovi can also help you work through questions about payer settings, filing workflows, templates, transmittals, and other features you encounter day-to-day in 1099 Professional. Ask a question, get a sourced answer, and keep moving.
Why Ask Sovi Matters During Filing Season
Filing season compresses timelines and leaves little margin for delays. When you’re processing high volumes of 1099 forms and moving through complex workflows, stopping to search documentation or open a support case for a routine question costs time you don’t have.
Ask Sovi gives you a faster path to product guidance:
- Get answers without leaving your workflow. Ask Sovi surfaces information from Sovos product documentation directly inside 1099 Professional.
- Get answers outside business hours. Ask Sovi is available whenever you’re working – not just when the support team is online.
- Reduce time spent on routine how-to questions. Reserve Sovos Support for the issues that genuinely require human expertise.
For teams managing high-volume reporting under tight deadlines, that combination matters.
What Ask Sovi Does Not Do
Ask Sovi is a product how-to assistant. Understanding its current scope will help you use it effectively.
Ask Sovi cannot:
- Provide regulatory guidance. Filing thresholds, statutory deadlines, jurisdiction-specific rules, and similar compliance questions fall outside Ask Sovi’s scope. For regulatory questions, consult your compliance team or a qualified tax professional.
- Diagnose IRS or state agency filing errors. If you receive an error from the IRS IRIS system or a state agency, Ask Sovi cannot interpret or resolve that error at this time. Sovos is developing a Diagnosis Agent — planned future functionality that will help troubleshoot IRS IRIS filing errors — but that capability is not yet available.
- Resolve account-specific or complex support issues. Ask Sovi does not have access to your account data and cannot handle issues that require investigation by a Sovos support specialist.
Ask Sovi is an additional self-service resource. It does not replace Sovos Support. If Ask Sovi cannot answer your question, continue to use the standard Sovos support process for the assistance you need.
How to Access Ask Sovi
Ask Sovi is available from the toolbar inside 1099 Professional. It is enabled by default — you do not need to activate it or request access. All 1099 Professional customers have access at no additional cost.
Open 1099 Professional, locate Ask Sovi in the toolbar, and type your question.
Frequently Asked Questions
What is Ask Sovi?
Ask Sovi is an AI-powered product assistant built into 1099 Professional. It searches Sovos product documentation and returns sourced answers to product how-to questions — in real time, without leaving the platform.
What can Ask Sovi answer?
Ask Sovi answers product how-to questions about 1099 Professional. This includes questions about imports, TIN matching, transmittal history, MFA, payer settings, filing workflows, templates, and other features covered in Sovos product documentation.
What can’t Ask Sovi answer yet?
Ask Sovi does not provide regulatory guidance — including filing thresholds, deadlines, or jurisdiction-specific rules. It cannot diagnose IRS or state agency filing errors, and it cannot resolve account-specific issues that require a Sovos support specialist. A Diagnosis Agent to help troubleshoot IRS IRIS filing errors is planned as future functionality.
Does Ask Sovi cost anything extra?
No. Ask Sovi is included for all 1099 Professional customers at no additional cost.
Does Ask Sovi replace Sovos Support?
No. Ask Sovi is a self-service resource for product how-to questions. Sovos Support remains the right path for complex issues, account-specific questions, and anything Ask Sovi cannot resolve.
Is Ask Sovi available to all 1099 Professional customers?
Yes. Ask Sovi is enabled by default for all 1099 Professional customers as of August 17, 2026.
Where can I find Ask Sovi?
Ask Sovi is accessible from the toolbar inside 1099 Professional. No additional setup is required.
What should I do if Ask Sovi cannot answer my question?
If Ask Sovi cannot resolve your question, use the standard Sovos support process to connect with a support specialist. For regulatory questions, consult your compliance team or a qualified tax professional.
Start Using Ask Sovi Today
Ask Sovi is ready and waiting inside 1099 Professional. The next time you need a quick answer about a product workflow — how to import a file, filter a report, or verify vendor information — open Ask Sovi from the toolbar and ask.